FAQ. Here are the answers to the most frequently asked questions.
We use the safest and most secure ordering system available
Are you looking for the picture of a lock or a key to show that this site is secure? If you don’t see it, don’t worry! You WILL find it on our checkout page. To prove it, view a product and then click the ‘Checkout’ button. You’ll see that the page where we ask you to enter your secure information is indeed protected to the max! Or you can check the address bar on your browser the URL will start with HTTPS rather than HTTP. This indicates that you are on a secure site
Protecting your sensitive data (Name, Address, Phone, Credit Card Number) is our highest priority. Therefore, our shopping cart and checkout pages use the absolute safest ordering system available today: 128-bit Secure Sockets Layer (SSL) technology with security certification. SSL is the same security system used by major retailers, banks, brokerages, and governments to protect ultra-secret information. There is no record of ANYONE EVER cracking this system and stealing credit card numbers or any other sensitive information.
Your information is encrypted as it travels across the Internet, it is stored in encrypted format while awaiting processing, and it is deleted as soon as possible after the transaction is completed. We sincerely believe that this method is the absolute safest way to handle your sensitive data, even safer than phoning or faxing your order.
To view our policy on your personal privacy, click here.
We guarantee your satisfaction
All Touch of Oranges products are covered by a 100% money-back guarantee for 30 days from date of purchase. Please call or email if you are unsatisfied with your order for any reason.
Need to change your order?
If you are anywhere other than the checkout screens, just click the Shopping Cart button and follow the instructions for changing or removing items from your cart. From within the checkout screens, click the ‘Cancel’ button at the bottom of the page.
Restrictions on Free Shipping
Orders over $80 include FREE Ground Shipping to street addresses within Canada.
We do not offer payment via COD.
To receive a copy of your order by email, enter a valid email address in the checkout screen. Remember, we will NEVER sell or share your email with anyone, and we will NEVER send you promotional information unless you check the box that gives us your consent to do so! You can also call us after you have submitted your order.
Shipment Confirmation and Tracking
When you place your order be sure to include your email address so we can send you your tracking number.
We use PayPal to process all transaction. If you don’t have a PayPal account you can still use their service. They will process most major credit cards without having to set up an account with them and there is no extra charge to you for doing this.
When will you charge my card?
PayPal debits your card when the order is placed
What will I see on my credit card statement?
The charge will be labelled ‘A1 Marketing’, the parent company of TouchOfOrangesCanada.com and BringItOnCleanerCanada.com.
Still have questions? Call